Moxi

Stuff You Need To Know...

General

1. What is a Moxi HD DVR?
   Simply put, the Moxi HD DVR is the world's best DVR, and the only DVR born in HD. It's loaded with features, easily connects to the Internet, has a stunning HD interface, and has ZERO monthly DVR service fees.
2. Why a Moxi HD DVR instead of a cable-provider DVR?
   Your cable-provider DVR is fine if you always like vanilla ice cream and never crave chocolate or strawberry or Super Nuclear Fudge. The Moxi HD DVR is a premium HD DVR for the HD enthusiast. Cable-provider DVRs vary, but often they have very little storage space (as little as 20 hours of HD), limited or no connectivity, and basically, nothing cool.
3. What do I need to get started?
   To get up and running with a Moxi HD DVR, you need a digital cable subscription and a Multi-Stream CableCARD from your cable provider. There are some other optional items that will help you get the most out of your Moxi HD DVR. A home router connected to both your DVR and your computer will let you stream media from the computer to the TV. Add PlayOn software to your PC, and through your PC, you can access online content from folks such as Netflix and Hulu.* An external hard drive will extend your storage for recorded shows. Flickr, Rhapsody, and Finetune accounts will let you access those services from your Moxi. If you have analog channels that you are not receiving, you may also need an analog tuner, available here.

4. What connections are on my Moxi?
   Video – HDMI, component, composite, s–video

   Audio – HDMI, coaxial, optical, stereo

   Other – eSATA, Ethernet, USB 2.0, IR, serial

5. How do I get the most out of my Moxi?
   Moxi isn't just for your HDTV. For the fullest experience you need to enjoy your computer multimedia and the Internet on your Moxi. That’s right. Moxi becomes the center of entertainment in your home. You can listen to your personal music or download Top Albums from your Rhapsody account, watch home movies or view any of the online content from other online content providers such as YouTube, Netflix, or Hulu.*
6. Does my Moxi come with a warranty?
   Similar to other products in your home such as your LCD or Plasma TV, we offer a limited warranty to cover against defects in materials, workmanship and any unforeseen issues. Moxi has a standard one year limited warranty from the original purchase date. During the first 90 days, your warranty covers both parts and labor. After 90 days, and for the remainder of the one year warranty period, your warranty covers parts alone. Certain limitations and exclusions apply. Click here to read the Limited Warranty.

Multi–Room

1. How many Moxi Mates can I connect to my Moxi HD DVR?
   We recommend that you choose the number of Mates you connect based on the model of Moxi HD DVR that you're using. If you're using a 3–tuner Moxi, we recommend connecting one or two Mates. If you're using a 2–tuner Moxi, we recommend connecting one Mate. You can technically connect more than one Moxi Mate, but those tuners will have to be shared across all connected set top boxes. You can also choose to purchase multiple Moxi HD DVRs in combination with Moxi Mates to provide access to additional rooms with additional TV tuners.
2. Can the Moxi Mate watch live TV?
   Yes! You can now watch live TV on your Moxi Mate as well as access all of your Moxi HD DVR's recorded programs.
3. Can I start watching a show on my Moxi HD DVR and begin where I left off on my Moxi Mate?
   Yes!
4. Do I need to set programs to record on both my Moxi HD DVR and my Moxi Mate?
   No. Once you’ve set a program to record on your Moxi HD DVR, those programs will automatically be available to you on your Moxi Mate.

Compatibility

1. What cable providers is my Moxi compatible with?
   Moxi is compatible with any coaxial cable provider in the United States. This includes the largest cable providers: Comcast, Charter, Time Warner, and others.* The Moxi HD DVR works just fine with the Standard Definition programming you have and is ready for the day you add the HD content package and corresponding HDTV.

   *Moxi does not support bi-directional cable services such as VOD. A tuning adapter may be required (from your cable operator) to receive all channels in certain markets. An analog adapter is required (available here) to receive analog programming. A CableCARD is required (from your cable operator) in all instances.

2. Is Moxi compatible with cable companies outside of the United States?
   No, Moxi unfortunately is not compatible with cable companies outside of the United States at this time.
3. Is Moxi compatible with analog as well as digital cable?
   The Moxi HD DVR is optimized to work with Digital Cable service. For the support of analog cable channels, you would need an accessory called an analog dongle available here. It plugs into the USB port on the Moxi HD DVR. Using this, you will have full DVR support, as well as the other features that the Moxi HD DVR provides, but would only be able to record a single analog show at a time. The HD channels will be discovered by the Moxi automatically, and you would have the capability to record three HD shows at a time.
4. How do I make my Moxi work with my cable provider?
   To link your Moxi HD DVR to your cable service, you will need to request a CableCARD from your cable provider — specifically a multi-stream CableCARD (M-Card) to be plugged into the back of the DVR. CableCARD rental fees are nominal, usually $0-4 per month. If you have trouble (and you probably won't), your cable provider can come out and help you hook up your Moxi HD DVR in minutes, and if you wish, we'll be glad to stand by on the phone with you to help out as needed.
5. Can I use my Moxi with Verizon FiOS?
   The Moxi HD DVR works great with the Verizon FiOS service. You would still need the programming service/subscription from Verizon to access the TV programming content (e.g. HBO, ABC, CBS, etc). Also, you would need to contact Verizon for them to provide a multi-stream CableCARD (M-Card), which is a security card the Moxi HD DVR uses to authorize the viewing of the content.
6. Does Moxi support Cable On Demand?
   No, Moxi cannot access your Video On Demand from your cable provider. Your cable company offers Video On Demand as a proprietary incentive to use their generic DVR. With Moxi, you will be able to access movies and various online content from Netflix (account required), Hulu, and YouTube.
7. Does Moxi Support Switched Digital Video?
   Yes, Moxi supports Switched Digital Video. You can get a Switched Digital Video adapter from your cable service provider. You should know that if you own a 3–tuner Moxi HD DVR, some cable service providers do not support three tuners with their adapters, and you will only have access to two tuners. Contact your cable service provider to find out whether you're in one of those areas.
8. Can I use my Moxi with satellite?
   No. Moxi HD DVR is only compatible with coaxial cable providers at this time. The main reason is that satellite networks are closed systems. This means that the satellite companies control the type of equipment that can access their network.
9. Does Moxi work with my HDTV?
   Moxi doesn't just work with HD: it was engineered specifically for your HDTV. It would be a shame to own any other TV. It also records all of its programs in 1080p, which means it records everything to specifically fit on your HDTV.
10. Is an HDTV required to use Moxi?
    No, HDTV is not required for Moxi to work. You will not be able to enjoy the HD menu's clarity and beauty, but its intuitive functionality will work the same.
11. Can I record HD signals "Over The Air?"
    No, Moxi is meant to work with cable access and will not be able to record digital programming over the air or through an antenna — even with the digital converter box.

Features

1. Can I watch one thing and record another?
   Yes, you can. The 2–tuner Moxi HD DVR enables you to record two shows while playing back a third recorded show. And if you've purchased a 3–tuner Moxi, you'll be able to record three shows at once while playing back a fourth recorded show.
2. Can I record two things at once?
   Yes, you can. The 2–tuner Moxi HD DVR enables you to record two programs at once. The 3–tuner Moxi HD DVR enables you to record three programs at once.
3. How many hours of recorded programming can my Moxi store?
   With 500GB of memory, Moxi can hold up to 75 hours of high–definition recording or 300 hours of standard–definition. If you need more space, you can quickly, easily, and inexpensively expand it with almost any eSATA external hard drive certified for DVR use.
4. What kind of control do I have over recording shows?
   Moxi makes it easy to record programming, from locating what you want to record, managing how you would like it recorded, to prioritizing in case of scheduling conflicts and deleting past shows.
5. Can I expand the memory on my Moxi?
   Yes, you can. Moxi can hold up to 75 hours of HD recording or 300 hours of SD, but if that's not enough, add an eSATA external hard drive certified for DVR use. We have tested the Moxi HD DVR with a 6 terabyte eSATA drive, which provides up to 1000 hours of HD and 4000 hours of SD recording space.
6. What are my search options in my Moxi?
   With Moxi, you can browse through your HD program guide channel by channel, but for quicker, easier searching, Moxi filters channels for you. If you need to find HD programming, Kids entertainment, News, Sports, Movies or your Favorites, just select the corresponding icon and jump right to it. Moxi even learns your Favorites automatically. No need to punch in every channel you love. You just watch your favorites, and Moxi will do the work.

   You can also keyword search to find any program. Type in the program title, actors’ names, or a director to find every instance your show is playing.

7. Can I skip commercials with my Moxi?
   Yes, you can. You can skip commercials one of two ways. You can either hit the "Skip" button on your remote to advance 30 seconds, 3, 5 or 15 minutes (programmable by you) or fast-forward.
8. Can I transfer shows recorded on my Moxi to my PC? To a DVD Recorder?
   Currently there isn't a method to do a direct digital transfer from the Moxi HD DVR to a PC. However, there are peripheral products such as the Slingbox and Monsoon that can work in conjunction with the Moxi for this type of activity.

   The Moxi HD DVR includes a variety of analog outputs including Component and Composite that could be used in connection with home entertainment DVD disk recorders. Please keep in mind that content providers impose their own technical and legal limitations on copying and distribution. Use of any Moxi product to violate a third party’s rights is not permitted.

Connectivity

1. Can my Moxi connect with my computer?
   Yes, it can. With the use of DLNA server software on your computer, you can access photos, video, and music from your Moxi that’s stored on your computer. If you use PlayOn as your DLNA software, you’ll also be able to access Internet video content from Netflix™, YouTube™, Hulu™ and more.
2. Can my Moxi connect with my Mac?
   Yes, it can. Using an Ethernet connection, your Moxi will be able to connect with your Mac after installing TwonkyMedia Server software on your Mac. You will then be able to share media that's stored on your computer with your Moxi HD DVR.
3. Is an Internet connection a must for Moxi to work?
   Yes, you must have Moxi connected to your Internet for it to work. Moxi is meant to integrate your television viewing into a multimedia experience. Considering all of the features Moxi gains from the Internet, not having one would just make you sad. So for your sake, it’s required.
4. Does Moxi have wireless (WiFi) connectivity?
   The Moxi HD DVR does not have built-in wireless capability to provide broadband access, but does have an Ethernet port. In order to get broadband access to your Moxi, you could use either Powerline A/V or MoCA adapters, both of which are readily available from several manufacturers.
5. How does Moxi receive periodic updates?
   Via its Internet connection, your Moxi will receive automatic updates periodically. You don’t have to do anything. You will turn on your Moxi one day and a screen will surprise you with all your new exciting features – all ready for use.
6. What media file types can my Moxi play?
   The Moxi HD DVR is a DLNA CERTIFIED™ product and can find and stream content from PCs, Macs or Media Servers on your home network. In addition to those required by the baseline DLNA-requirements (JPG for pictures, LPCM for audio and MPEG2 for video), the Moxi HD DVR also enables playback of MP3, WMA & WMA Pro (at 48K) for audio and WMV for video. The Moxi Team is constantly adding support for other formats to expand your flexibility as well. And in case you are wondering, all these software updates are made available automatically and at no additional charge.

   If you have a file format you wish to play that the Moxi HD DVR does not currently support, you might want to look at several software programs for your PC or Mac, such as PlayOn by Media Mall Technologies or TwonkyMedia Manager (just to name two) as they perform transcoding from one format to another on the fly.

7. Can I schedule my Moxi online from anywhere?
   Yes, you can. Hop on to moxi.com, log in to your personal account, and you can schedule recordings on your HD DVR… from anywhere. All of the great Moxi search options are still available online to make it easy to find what you’re looking for. And, because moxi.com is linked to your HD DVR in real time, any scheduling conflicts will demand resolution right then, right there.

Cost

1. What is the cost of my Moxi?
   Moxi charges one upfront fee for its HD DVR ($599). Bundle programs are an even better deal; a 2–room bundle costs only $799, while a 3–room bundle costs only $999. If you keep your DVR for more than a year (and who doesn’t), it won’t be long before those service fees start to add up and total cost of ownership with Moxi becomes less.
2. Are there any monthly fees to use my MOXI?
   Moxi charges one upfront fee for its HD DVR ($599). Bundle programs are an even better deal; a 2-room bundles costs only $799, while a 3-room bundle costs only $999. If you keep your DVR for more than a year, it won't be long before competitors' service fees start to add up and the total cost of ownership with Moxi becomes less.
3. Does sales tax apply to my purchase?
   In states that require sales tax to be collected on online purchases, state sales tax will be collected. Location for state sales tax is based on the "ship to" location of your Moxi order.

Ordering and Shipping

1. Where does ARRIS Group ship to?
   ARRIS Group and its order/fulfillment vendors sell and ship Moxi products only within the continental United States, Alaska, and Hawaii. No shipments can be made to APO or FPO addresses, United States territories, or addresses outside the United States.
2. What are my shipping options?
   ARRIS Group offers several different shipping options, which currently include standard ground, 2–day, and 3–day delivery.
3. What are the shipping costs and where can I view them?
   Shipping costs vary upon the option selected and can be reviewed during the checkout process.
4. Can I track my order?
   Yes. You can log in here and track the status of your order. You will also receive an email with your order information that will allow you to track its status.
5. I really want my Moxi. When will it arrive?
   Orders will normally be shipped within 2 business days of our receipt and processing of your order. Orders received after 5:00 p.m. PT will be processed on the following business day.

   For orders placed using:	Please allow up to:
   Standard Shipping	Eight business days
   Two-Day Shipping	Three business days

6. What if I am not home when the Moxi arrives?
   Given the high value, the shipper will require that you, or someone at your household who you've decided may accept shipment, be available to sign for the product upon delivery. If your order is returned to ARRIS Group by the shipping company, ARRIS Group customer service will contact you and will either arrange to reship the product or, if you desire, will credit your account for the purchase amount (subject to ARRIS' 30-Day Money Back Guarantee). Shipping and handling charges, if any, are not refundable.
7. Will I be required to sign for my Moxi?
   Yes.
8. How do I return my Moxi?
   If you are not satisfied with your Moxi purchase for any reason and you are within your 30-day window, please click here for return instructions.